Return and Refund Policy

Effective Date:

At Moonstone.co.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return and refund process.

1. Return Policy

  • Eligibility for Returns:
    • Items must be returned within 7 days of delivery.
    • The product must be unused, in its original condition, and with all original packaging and certificates.
    • Customized or personalized items are non-returnable unless defective or damaged.
  • How to Initiate a Return:
    1. Contact our customer support at [Insert Email] or [Insert Phone Number] with your order details.
    2. Our team will guide you through the return process and provide a return authorization.
    3. Pack the item securely and send it to the provided return address.
  • Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or an incorrect product was sent.

2. Refund Policy

  • Refund Process:
    • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Non-Refundable Items:
    • Gift cards or promotional items.
    • Items not returned in original condition or beyond the return period.

3. Exchanges

  • We only replace items if they are defective or damaged. To request an exchange, contact our support team.

4. Cancellations

  • Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not possible.

5. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:

Email:
Phone: Thank you for choosing Moonstone.co.in. We are committed to providing you with quality products and exceptional service.